Technicolor COM2000 Manual do Operador descarregar pdf (Página 120)

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problem persists, you need to determine whether the video feed is glitchy or if you are working

with faulty equipment. Locate the problematic tuner and go over the following steps.

1. Tune to the faulty channel on another tuner that is known to be functioning. If video still

isn’t streaming, there is probably an issue with the satellite feed. If the channel does

work, it may indicate a problem with the tuner.

2. Try tuning to another known working channel on the problematic tuner. If this doesn’t

work, you may have a faulty tuner connection. If it does, the card may have encountered

a problem in fetching guide data, and you should try resetting it.

3. Switch the coaxial cable from an operational tuner onto the faulty tuner. If this causes

video to start playing, you may have a faulty SWiM. If it does not, there is probably an

issue with your tuner, and you should call it in.

4. Switch the coaxial cable coming from your RF distribution panel to another known

working SWiM. If this works, you may have a problem with your SWiMs and should

call the manufacturer.

10.4 Verifying Card Authorization

If multiple channels in the system are not playing, check for the following.

1. If all tuners on a single card are malfunctioning, you may first want to check that card’s

authorization status. If either the “Authorized” or “Paired” columns on the PairingInfo

page (see Section 1.1) display a ‘0’, the card is not yet authorized.

2. If the “Authorized” and “Paired” columns both display a ‘1’, check the card’s CAM log

(see Sections 1.1 and 6.2.4 on accessing the CAM log) for any “Card not Authorized”

error messages.

3. At this point, you may want to call DIRECTV to confirm your card’s authorization status.

4. For any cards with authorization problems, see Section 9 for best-practice procedures in

having your card authorized or reauthorized before calling DIRECTV.

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Technicolor COM2000 Manual do Operador Página 120